Compliments and Concerns

Feedback is important to us, both positive and negative, as this helps us to identify the things we do well, but equally it helps us to identify the areas where we need to improve.

Compliments recognise the positive impact officers and staff have on our communities. Once received these are followed up with the respective line management team.

Concerns help us to understand the issues that matter to you. We hope you don’t have cause to complain. However, if you do, we want to resolve it as quickly as possible for you.

What is your concern or compliment about?

Complaints in relation to Police Officers/Staff below the rank of Chief Constable are considered by Dyfed Powys Police.

OPCC Review Form

Using this form Please use this form if you are unhappy about the outcome of your complaint, or about how your complaint has been handled by Dyfed Powys Police.

The Office of the Police and Crime Commissioner (OPCC) must receive your request for a review within 28 days from the day after the date stated on your outcome letter from Dyfed Powys Police. For example, if your letter is dated 1st April, you have to make sure we receive your request for a review by 29th April.

Accessibility If it is difficult for you to use this form or this service, for example, if English is not your first language or you have a disability, then please contact us on the contact details provided below:

Telephone:      01267 226440

Email:             opcc@dyfedpowys.pnn.police.uk

If you require any adjustments to support you through the review system, please outline these below. For example, if you have a visual impairment, you may require a written responses in larger text.

What happens to the information in my review form? The information you provide on this form will be entered into our systems. We may also need to pass the details of your review to Dyfed Powys Police Force and/or an Independent Reviewer who will consider your review and make recommendations to the Police and Crime Commissioner. Please Note: All of the contents of this form (including your equality and diversity information) may be passed to both Dyfed Powys Police Force and the Independent Reviewer.

If you have any concerns about your information being passed to the police or you require further information about how your data will be handled, please call us on 01267 226440.

For information about how we handle your personal information, please read our privacy notice at: http://www.dyfedpowys-pcc.org.uk/en/contact-us/access-to-information-we-hold/.

Where to send this review form Please submit your completed form to the Office of the Police and Crime Commissioner (OPCC), contact details provided below:

Email:             opcc@dyfedpowys.pnn.police.uk

Address:         Dyfed Powys Police and Crime Commissioner, PO Box 99, Llangunnor, Carmarthen, Carmarthenshire, SA31 2PF

Dyfed Powys Police and Crime Commissioner Review Form

One of the key statutory responsibilities of the Police and Crime Commissioner is to deal with formal complaints received against the Chief Constable (former or current).  The Commissioner must decide initially whether to record the complaint (in line with legislative requirements) and if so, how to address it. 

If you wish to complain against the Chief Constable you can do so in one of the following ways:

  • Email: opcc@dyfed-powys.pnn.police.uk
  • By Post: OPCC, PO Box 99, Llangunnor, Carmarthen, SA31 2PF

There is a slightly different process to follow when complaining about the Police & Crime Commissioner. In accordance with the provisions that are contained in the Elected Local Policing Bodies (Complaints and Misconduct) Regulations 2012, the Police & Crime Panel deals with any complaints about the Police and Crime Commissioner.

If you wish to complain about the Police and Crime Commissioner, please contact the Dyfed-Powys Police and Crime Panel. http://www.dppoliceandcrimepanel.wales/home/

 

Complaints made against the Chief of Staff should be made direct to the Police and Crime Commissioner.

These will be dealt in accordance with our policy. You can submit your complaint via email to opcc@dyfedpowys.pnn.police.uk or in writing to Police and Crime Commissioner, PO BOX 99, Llangunnor, Carmarthen, SA31 2PF. Alternatively you can ring the office on 01267 226440.

Complaints about members of staff in the Office of the Police and Crime Commissioner should be made direct to the Chief of Staff the OPCC. 

These will be dealt with in accordance with our policy.  You can submit your complaint via email to Carys.morgans.opcc@dyfed-powys.pnn.police.uk or in writing to OPCC, PO Box 99, Llangunnor, Carmarthen SA31 2PF.  Alternatively you can ring the office on 01267 226440.

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