Feedback is important to us, both positive and negative, as this helps us to identify the things we do well, but equally it helps us to identify the areas where we need to improve.

Compliments recognise the positive impact officers and staff have on our communities. Once received these are followed up with the respective line management team.

Concerns help us to understand the issues that matter to you. We hope you don’t have cause to complain. However, if you do, we want to resolve it as quickly as possible for you.

What is your concern or compliment about?

Complaints in relation to Police Officers/Staff below the rank of Chief Constable are considered by Dyfed Powys Police.

One of the key statutory responsibilities of the Police and Crime Commissioner is to deal with formal complaints received against the Chief Constable (former or current).  The Commissioner must decide initially whether to record the complaint (in line with legislative requirements) and if so, how to address it. 

If you wish to complain against the Chief Constable you can do so in one of the following ways:

  • Email:
  • By Post: OPCC, PO Box 99, Llangunnor, Carmarthen, SA31 2P

There is a slightly different process to follow when complaining about the Police & Crime Commissioner. In accordance with the provisions that are contained in the Elected Local Policing Bodies (Complaints and Misconduct) Regulations 2012, the Police & Crime Panel deals with any complaints about the Police and Crime Commissioner.

If you wish to complain about the Police and Crime Commissioner, please contact the Dyfed-Powys Police and Crime Panel.


Complaints about members of staff in the Office of the Police and Crime Commissioner should be made direct to the Chief of Staff the OPCC. 

These will be dealt with in accordance with our policy.  You can submit your complaint via email to or in writing to OPCC, PO Box 99, Llangunnor, Carmarthen SA31 2PF.  Alternatively you can ring the office on 01267 226440.