Privacy and Cookie Policy

What are cookies?

Cookies are small text files that websites put on your computer or mobile device while you’re browsing. They’re used for many purposes. For example, they can:

  • Help search engines remember that you want your search results in a certain language
  • Help a website remember your preferences so you don’t need to customise it every time
  • Help websites deliver a better service by showing you the content most relevant to you
  • Identify and resolve errors
  • Analyse how well a website is performing.

Their most common function is to remember bits of information that help make browsing the web easier and more hassle-free for you.

How are cookies used on this site?

We provide an information dialogue at the top of the website when you first visit to prompt you that cookies are enabled. They cannot be switched off just for this site but as you continue into the website and use certain features cookies may be set in the following areas:

For Google Analytics We use this to help improve the our support, content and the general user experience.
For personalisation of content (The Your Area Feature) We have a feature which enables you to enter your postcode; this requires a cookie to function correctly.
Logging into Your User Account / Favourites Control If you have registered for a user account this process requires cookies to be set for correct functionality. The favourites control is also available once you’ve logged in, and this also requires cookies.
Font Size Selector If you use the this feature on accessibility page this will also set a cookie.

How you can manage cookies for all websites

If cookies aren’t enabled on your computer, it will mean that your browsing experience on our website may be limited. To turn cookies on or off for all websites via your web browser, you can follow the instructions below.

How to check cookies are enabled on your PC:

Google Chrome

  1. Click on the spanner icon (top menu in browser) and select ‘Settings’
  2. Click the ‘Under the Bonnet’ tab on the left, then select the ‘Content settings’ button
  3. Under the cookies section, choose the option that best suits your needs.

Microsoft Internet Explorer 6.0, 7.0, 8.0

  1. Click on ‘Tools’ (top menu in browser) and select ‘Internet options’
  2. Click on the ‘Privacy’ tab
  3. Move the privacy slider to the level of privacy you require. Settings above Medium will disable cookies.

Mozilla Firefox

  1. Click on ‘Tools’ (top menu in browser) and select ‘Options’
  2. Select the Privacy icon
  3. In the history section choose ‘Use custom settings for history’ from the dropdown menu
  4. Cookies can be enabled or disabled by clicking on the appropriate check boxes.

Safari

  1. Click on the Cog icon (top menu in browser) and select ‘Preferences’
  2. Click on Privacy tab and choose the option that best suits your needs.

Opera

  1. Click on the ‘Tools’ at the top of your browser window and select ‘Preferences’
  2. Select the ‘Advanced’ tab and choose Cookies from the list on the left
  3. Choose the option that best suits your needs.

How to check cookies are enabled on your Mac:

Safari on OSX

  1. Click on ‘Safari’ at the top of your browser window and select ‘Preferences’
  2. Click on the ‘Privacy’ tab
  3. Adjust the level of cookie acceptance here.

Firefox

  1. Click on ‘Firefox’ at the top of your browser window and select ‘Preferences’
  2. Select the Privacy icon
  3. In the history section choose ‘Use custom settings for history’ from the dropdown menu
  4. Cookies can be enabled or disabled by clicking on the appropriate check boxes

Opera

  1. Click on ‘Opera’ at the top of your browser window and select ‘Preferences’
  2. Select the ‘Advanced’ tab and choose Cookies from the list on the left
  3. Choose the option that best suits your needs.

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