The Quality Assurance Panel has been established to scrutinise the quality of Police contact with the public, in a transparent and independent manner, on behalf of the communities within the Dyfed-Powys area.

The Panel will scrutinise  areas of Police contact with the public, for example, complaint cases, Stop and Search cases and police handling of calls in to the Force’s Communication Centre i.e. 101 and 999 calls. Issues raised by volunteers are considered by the relevant Department leads and updates are provided to me. Improvements are made to business practices and customer service as required.

Click here for the Scheme Handbook

 Volunteer Policy

We are currently recruiting to the Quality Assurance Panel!

To view a role specification click here

If you have any questions, or would like some further information then please contact the office, on 01267 226440 or email

We are keen to ensure that our workforce represents our communities and are particularly interested in receiving applications from our diverse communities. Please let us know if you would like any support in completing an application form, or if you require an application form in an alternative format.

Click here for an application form.